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Shipping & Returns

Product Delivery Policy


Software license keys are delivered electronically via email to the email address of the purchaser within 24 hours of purchase.  If you do not receive your license key within 24 hours of purchase please first check your SPAM folder before contacting the Help Desk for assistance.

Refund and Return Policy


JSCAPE offers fully functional trial versions of its software for customers to have adequate opportunity to assess the value of products prior to purchase.

We does not offer refunds on software where the license key or activation code has already been sent to the customer. Unlike physical goods, electronically distributed software and software licenses can be duplicated. Once a license has been issued, it is unfortunately not possible for us to recall all copies. Therefore, JSCAPE does not accept product returns or exchanges.